ARC operator
Location:
Chandlers ford
Salary:
Competitive
Area:
Job ref:
1657391
ALARM RECEIVING OPERATOR
Location: Chandlers Ford
This is 12-hour shifts - 7am - 7pm or 7pm - 7am (4 on 4 off)
Competitive salary
Churches Fire & Security Ltd is a highly recognised, industry leading Fire & Security business and is growing rapidly. Churches Fire & Security has a track record of providing fantastic opportunities to candidates throughout the Country. Due to our expanding team and client base, we are now seeking an ARC operator for our gold standard ARC unit
Responsibilities and Duties
Monitoring Responsibilities
Apply now or contact the Recruitment Team on; 0333 0112 328 or email recruitment@churchesfire.com
Churches Fire and Security is keen to encourage applications from all areas of the community regardless of cultural background, ethnicity, gender identity, sexual orientation, sex or disability and we assess applications purely on the basis of skill. We recognise the advantages of our staff being themselves at work, and see the different views and experiences of people from varying backgrounds as a firm advantage. As an employer we view applications from service personnel or service leavers positively. We are proud signatories to the Armed Forces Covenant and there are many roles within our business which may be suitable for people with an MOD background.
Location: Chandlers Ford
This is 12-hour shifts - 7am - 7pm or 7pm - 7am (4 on 4 off)
Competitive salary
Churches Fire & Security Ltd is a highly recognised, industry leading Fire & Security business and is growing rapidly. Churches Fire & Security has a track record of providing fantastic opportunities to candidates throughout the Country. Due to our expanding team and client base, we are now seeking an ARC operator for our gold standard ARC unit
Responsibilities and Duties
Monitoring Responsibilities
- Follow company & customer procedures for remote monitoring services, ensuring compliance with all relevant standards, including EN 50518:2018 (BS 5979), BS 8418, BS 8484, ISO 9001 & ISO 27001
- To escalate genuine situations to the emergency services, other appropriate enforcement agencies and/or customer nominated points of contact as the specific situation dictates.
- Handle alarms, activations and warning messages from security and fire applications in accordance with NPCC and CFOA guidelines, company procedures and customer expectations.
- To provide access only to authorised person/s to protected premises.
- Produce detailed, accurate, timely and professional incident and fault reports, suitable for onward communication to both our customers and key stakeholders within the company.
- Conduct regular system integrity checks of remotely supported and internal systems to ensure there is no degradation in the effectiveness of the services we can provide. Identified issues should be reported to the management team, without delay, as appropriate
- To manage alarm activations queries via telephone or in writing in a manner that portrays a professional, polite and courteous image of Churches Fire & Security. That instils confidence in our customers and demonstrates empathy where appropriate.
- Take ownership of the customer, including responding to queries in a timely manner, recording customer requests, escalation of incidents, requests, and queries as necessary.
- Ensure you maintain an understanding of the overall company objectives and departmental objectives.
- Work as a team to ensure that we strive to exceed minimum service level agreements.
- To immediately escalate to a member of the management team any issues that.
Apply now or contact the Recruitment Team on; 0333 0112 328 or email recruitment@churchesfire.com
Churches Fire and Security is keen to encourage applications from all areas of the community regardless of cultural background, ethnicity, gender identity, sexual orientation, sex or disability and we assess applications purely on the basis of skill. We recognise the advantages of our staff being themselves at work, and see the different views and experiences of people from varying backgrounds as a firm advantage. As an employer we view applications from service personnel or service leavers positively. We are proud signatories to the Armed Forces Covenant and there are many roles within our business which may be suitable for people with an MOD background.
